ABOUT THE SESSION:
One of the biggest challenges that we face in business and as humans is how to effectively navigate difficult conversations and resolve conflict. Whether it’s peer to peer, or employee and leader, if challenging moments are handled poorly it damages relationships, morale, and makes difficult situations worse. In this hands-on workshop with Galen, attendees will learn a simple, powerful model to navigate the conversations that matter most, from high stakes situations to minor issues. With real-time practice, you'll leave with a memorable framework you and your team can adopt and use immediately to increase your confidence and skills to approach and resolve tough conversations. A concise set of tools and language to take a collaborative, masterful approach to conflict that puts the relationship first, focuses on resolution, and feels authentic.
AUDIENCE:
Intended for all levels and roles inside an organization. If attendees are human and work with other humans, this will have massive value for all communication, interactions, and working relationships.
AS A RESULT OF THIS SESSION ATTENDEES WILL:
Gain a concise framework for how to approach and resolve difficult conversations effectively in a collaborative way that puts the relationship first.
Understand how to skillfully diffuse and navigate conflict by making others feel listened to while focusing on solutions.
Gain confidence and practical skills through real-time practice and come away with common language and tools that can be easily adopted by the entire team.
FEEDBACK FROM THIS SESSION:
“Galen’s presentation was the most helpful advice I’ve ever received regarding having honest conversations. There was no beating around the bush with thoughts and theories — it was direct language to use.”
“A great deal of useful information. I was very appreciative of the examples and question & answer responses to learn how to effectively handle issues that we have all dealt with.”
