#shiftyestribe

FEBRUARY ‘19 FOCUS: SAYING YES

WEEK 1: SAYING YES Intro

 

‘3 Easy Ways’ Blog Post

Tools for your team to put ‘saying yes’ into practice.

Click here for Galen’s “3 Easy Ways” blog post and video that quickly unpacks these bullet points and HOW to put saying yes into practice in a way that will massively impact customer and employee experience.

1) Be willing to challenge your initial reaction.
2) Tell me more about that.
3) Is there another version of yes here?

WEEK 2: SAYING YES Pushback

Galen addresses the challenges, misconceptions, and common pushback around building a culture of saying yes. CLICK HERE to visit this post on our blog page.

WEEK 3: SAYING YES Resources

A couple quick resources for you and your team as continued inspiration & conversation starters:

HERE'S an article about a company that created a "Yes Desk" that inspired a shift in culture, and greatly impacted their bottom line. (4 minute read)

The wise Seth Goodin has a great, super short blog post about his customer experience of getting a yes vs. no. (1 minute read)

My take: Hire & keep employees that look for yeses. Their impact on customers and other employees is priceless.

WEEK 4: SAYING YES - TEAM DEBRIEF

Our first month of #shiftyestribe is complete! This video will guide you and your team in some conversation around this month’s focus of “saying yes.”

Join the conversation and engage with Galen on social with the hashtag #shiftyestribe and share your successes, questions, or ideas for future topics.

Thank you to all of our tribe members! All of this is for you. Please let us know what you think and any ways we can improve your experience. Go be awesome :)

SAYING YES - Q & A

How to deal with the “no” people #shiftyestribe Q&A

One of the goals of #shiftyestribe is to be present and able to answer questions that happen around the topics. This video is an example of a question that came in as a reply directly to the #shiftyestribe emails. In addition to replying directly to the emails, if you tag your post with the hashtag #shiftyestribe I will try and respond as soon as I can! So thank you for this question and here is my candid response video on how to deal with the “no” people in your organization.